MAUREEN AZUBUIKE

AI Product Manager

Abia State, NG.

About

Highly accomplished AI Product Manager, certified by Duke University, with a proven track record in developing and launching high-impact AI prototypes and solutions. Expert in AI product strategy, machine learning, and ethical AI design, adept at leading cross-functional teams to deliver innovative products, including an SMS Fraud Classifier achieving 95% accuracy and a comprehensive churn prevention system. Passionate about leveraging AI to solve real-world problems and drive measurable business value.

Work

Independent AI Product Management Projects

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AI Product Manager

Remote, Abia State, Nigeria

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Summary

Led the development and strategic design of advanced AI prototypes and systems, focusing on fraud detection, customer retention, and responsible AI principles. Applied expertise in NLP, machine learning, and product strategy to deliver high-impact, data-driven solutions for complex real-world challenges.

Highlights

Developed an SMS Fraud Classifier prototype leveraging NLP and Streamlit, achieving a 95% accuracy rate in detecting fraudulent messages.

Architected a comprehensive Predictive Retention Blueprint, outlining AI-driven strategies for proactive customer churn mitigation.

Implemented an end-to-end Proactive Churn Prevention system, adhering to the CRISP-DM methodology for robust data-driven solutions.

Crafted detailed product blueprints integrating principles of user trust, transparency, and responsible AI to guide ethical solution development.

Marketplace App Venture

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Founder & Lead Product Developer

Remote, Abia State, Nigeria

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Summary

Led the end-to-end development and strategic positioning of a Django-based marketplace application, connecting local artisans with a broader customer base.

Highlights

Architected and developed a Django-based marketplace application from concept to current iteration, facilitating direct connections between local artisans and customers.

Managed all aspects of product development, including feature prioritization, technical implementation, and user experience design for a nascent platform.

Marketplace App Development Project

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App Project Manager

Remote, Abia State, Nigeria

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Summary

Managed the full project lifecycle for a marketplace application, overseeing a cross-functional team and ensuring timely, budget-conscious delivery of critical features.

Highlights

Directed the full project lifecycle for a marketplace application, coordinating a team of 5 developers and designers from conception to deployment.

Successfully delivered the Minimum Viable Product (MVP) within a strict 6-week timeline, achieving on-time and on-budget completion.

Confidential Company

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Customer Service Officer

Abia State, Abia State, Nigeria

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Summary

Provided comprehensive customer support and account management, driving high satisfaction and implementing process improvements to enhance operational efficiency.

Highlights

Resolved over 50 customer inquiries weekly, consistently maintaining a 95% customer satisfaction rating through effective problem-solving.

Initiated and documented process improvements that successfully reduced customer response time by 20%, enhancing service efficiency.

Managed and maintained accurate records for a portfolio of over 200 client accounts, ensuring data integrity and service continuity.

Volunteer

Volunteer Project Manager

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Community App Development Project

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Coordinated an app development project with limited resources, successfully managing timelines and deliverables for a community-focused initiative.

Highlights

Coordinated a community-focused app development project, effectively managing timelines and deliverables despite limited resources.

Education

Michael Okpara University of Agriculture, Umudike

Umudike, Abia State, Nigeria
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BSc Statistics

Certificates

AI Product Management Specialization

Duke University / Coursera

Google Project Management Certificate

Google / Coursera

Product Management Bootcamp

Tech4Dev / Women Techsters

Social Innovators Programme (SIP)

LEAF Africa

AI and Machine Learning

3MTT Nextgen / Derey.io

Skills

Product & AI

AI Product Strategy, Machine Learning, NLP, Streamlit, Ethical AI Design, Product Discovery, Roadmapping.

Project Management

Project Planning, Risk Management, Stakeholder Management, Agile, Waterfall.

Technical Skills

App Development, Data Analysis, Data Visualization, SQL, Python.

Leadership

Team Coordination, Communication, Empathy, Cross-functional Collaboration.